Puma Customer Support Centre

Quicklinks 3

• Track my Order
• Initiate Return
• Store Finder

Orders 10

• How do I place an order ?
• Can I add item or change size after placing an order?
• Can I change my delivery address after I have placed an order?
• What emails can I expect once my order has been placed ?
• What taxes will be levied on the transactions ?

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Payment 6

• Which payment methods do you accept ?
• How can I avail COD payment mode?
• How do I know if I am eligible for COD payment ?
• Is there any limit on COD order?
• Are there any additional charges on COD purchase ?

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Delivery 5

• How do I check my order or delivery status ?
• What stages does my order go through?
• How long does delivery take?
• Why can't you ship my order?
• How much will delivery cost?

Returns and Cancellation 11

• How do I return my in.puma.com product(s)?
• How can I cancel my order?
• When will I get the refund?
• Within how many days can I return my order?
• Can I exchange my product(s)?

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Account 2

• How can I create an account?
• How do I reset my account password?

Products 7

• How do I clean my Puma shoes, apparel or accessories?
• How can I customize a PUMA Product?
• Does Puma products come with a warranty?
• How do I get Puma’s newest sneaker releases?
• Sustainability?

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Promotions and Vouchers 3

• How do I apply the PUMA voucher code?
• What should I do if I’m not able to apply my coupon?
• Will my voucher be refunded if I return/ cancel the order?

Stores 3

• How do I find a nearest Puma Store?
• How can I place an exchange request at puma stores?
• What are the conditions for returning my product(s)?

Return | Exchange | Warranty Claim 6

• Return of an Item
• Exchange of a product
• General conditions for warranty claim
• Cancellation by Puma Sports India Pvt Ltd
• Cancellations by the Customer

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Quicklinks 0